T’s & C’s


[ the slightly dull, but very important legal bit ]

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ethical Addictions’ relationship with you in relation to this website. 

If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Ethical Addictions Ltd’, ‘EA Coffee’ or similar or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is 05948722, registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


  •  The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  •  This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us as stated in the privacy policy below.
  •  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  •  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant it’s completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
  •  This website contains material which is the intellectual property of Ethical Addictions Ltd. It is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited.
  •  You may view and print pages from the website, provided that: (a) you do not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system; (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent; (c) you must not edit or otherwise modify any material on the website.
  •  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  •  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  •  Access to certain areas of our website may be restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
  •  From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  •  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms And Conditions For The Use Of Ethical Addictions Ltd Website And For The Sale Of Goods

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General Terms and Conditions

This site is owned and operated by Ethical Addictions Ltd of address: Coffee Roastery, 69a Alvin Street, Gloucester, GL1 3EH. If you have any queries about these terms and conditions or if you have any comments or complaints in relation to our website, you can contact us at hello@eacoffee.co.uk or 01452 280026.

1. The contract between us

We must receive payment of the whole price for the goods that you order before your order can be accepted and processed. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and delivery details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Ethical Addictions Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without prior permission from Ethical Addictions Ltd. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted and that all goods have been described as accurately as possible to be correct at the time of publishing. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website at time of order. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your equipment/technical devices

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use our website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage to any equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock, accept a suggested substitution or cancel your order.

7. Ordering error 

You are able to correct errors on your order up to the point on which payment is made. Alterations after this point may not be accepted.

8. Returns Policy – missing, damaged or incorrect items

a) Ethical Addictions Ltd offer a 14 day money back guarantee for all goods. Please return the item in its original condition; unopened, unused and in its original packaging for a refund of the goods. The buyer will be responsible for all shipping costs.

b) In the unlikely event the items received are incorrect or faulty, please notify us immediately and within 14 days. We will then issue you with a reference number to return the goods for replacement where possible or for a full refund via the original payment method. In this instance return costs will be covered by EA.

Returns address:

ETHICAL ADDICTIONS RETURNS, Rear Warehouse, 69a Alvin Street, Gloucester, GL1 3EH

When returning an item please put a note recording the fault or reason for return, along with your telephone number to ensure your return is handled as quickly as possible.

For goods returned, a replacement or refund will only be allowed after a complete inspection of the returned goods. Only upon confirmation that; goods have been returned in their original condition, unopened, unused and in the original packaging, will a replacement or refund be processed.

9. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT where applicable at the current rates and are correct at the time of entering any information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

10. Payment terms

We will take payment upon receipt of your order via the payment methods accepted. We accept no liability if a delivery is delayed or cancelled because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

11.  Terms for Ongoing Subscriptions (recurring payments)

Our card service provider handles our subscription service. It’s similar to Standing Orders and Direct Debits where you arrange to get funds debited from your debit or credit card rather than from your bank account.

Once set-up, payments to Ethical Addictions Ltd will automatically be collected in monthly instalments over the time specified within the purchase agreement. If it is a continuous payment, the contract will end either when you choose to cancel it or Ethical Addictions Ltd ends it. Any contract is between you and Ethical Addictions Ltd.

How to Cancel

To cancel your subscription please email us at hello@eacoffee.co.uk. Please allow up to 48 hours for the recurring payment to be cancelled.  

12. Delivery

Delivery charges vary according to the amount of goods ordered and the delivery address. 

12.1 Our delivery charges are set out on the shop page of our website. 

12.2 You will be required to pay for delivery where applicable and it might not be possible for us to deliver to some locations, or a premium may be applicable for some postcodes.  If you do not select and pay for the correct delivery option we will make every effort to contact you and correct the delivery however in the meantime your goods will not be delivered. Upon receipt of the proper delivery payment goods will be sent out, or a refund may be requested. 

12.3 Please note that we are only able to deliver to addresses within the United Kingdom. 

12.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within the time frame suggested for delivery but delivery dates and times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund. 

12.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

13. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered in accordance with your delivery instructions. 

14. Cancellation rights

14.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (except delivery/return costs). However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract. 

14.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 

14.3 Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card will be re-credited (minus and delivery costs) to your account as soon as possible after inspection of the returned goods, and in any event within 30 days of cancellation (assuming the goods have been returned). 

15. Cancellation by us 

15.1 We reserve the right not to process your order if: 

  • We have insufficient stock to deliver the goods you have ordered; 
  • We do not deliver to your area; or 
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 

15.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your chosen payment method any sum deducted by us as soon as possible, but in any event within 30 days. 

16. Liability 

16.1 If you do not receive your ordered goods within 30 days of the date on which you ordered them, you must inform Ethical Addictions. Upon non-receipt of goods, you decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund upon investigation of the alleged non-delivery. 

16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. 

16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption. 

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 

16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or miss-described goods. 

17. Notices 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address (Coffee Roastery, 69a Alvin Street, Gloucester, GL1 3EH) or via email to hello@eacoffee.co.uk. All notices from us to you will be displayed on our website from time to time. 

18. Changes to legal notices 

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

19. Law, jurisdiction and language 

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

21. Privacy 

You acknowledge and agree to be bound by the terms of our privacy policy. 

22. Third party rights 

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.